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REFUND AND RETURNS POLICY 

Crescent Sky Inc.
 8334 Clairemont Mesa Blvd, Suite 101 #109
 San Diego, CA 92111, USA
 📧 support@trading-master-academy.com
 📞 +1 (619) 693-1659
 Website: trading-master-academy.com

Last Updated: January 2025

1. General Refund Policy

Crescent Sky Inc. (“Company”, “we”, “our”, “us”) provides digital services, memberships, and subscription-based products. Refunds may be requested by contacting our Customer Support team.

Please note the following:

A. Eligibility

  • Refunds may be granted only at our sole discretion.

  • We do not issue refunds for partially used memberships, remaining subscription periods, or time already consumed within a billing cycle.

  • Refunds do not imply any obligation to provide future refunds.

B. Original Payment Method Only

If a refund is approved, it will be issued only back to the original payment method used during the initial transaction.
 We do not issue refunds via:

  • Cash

  • Check

  • Money transfer

  • Alternative payment instruments

C. Processing Time

We process approved refunds immediately.
 However, depending on the payment provider, banking institution, or card issuer, the refunded amount may take 3–7 business days to appear on the customer’s account.

D. Recurring Billing

Cancellation of future recurring charges must be done in accordance with the Cancellation section of our Terms of Service.

Customers are responsible for monitoring subscription status and renewal dates.

2. Refund Limitations for Digital Services (FTC-Compliant Statement)

Under U.S. Federal Trade Commission (FTC) regulations:

  • Digital services that have been accessed, downloaded, or used may not be eligible for a refund.

  • If our system shows usage, login activity, or service consumption, refund requests may be declined.

  • Chargebacks or disputes filed without prior communication may result in account suspension.

3. Customer Support

We strive to provide high-quality customer support.

A. Support Hours

Support is available Monday–Friday, excluding U.S. federal holidays.

B. Response Time

We aim to respond to all inquiries within 24 hours.

C. Contact Channels

📧 support@trading-master-academy.com
 📞 +1 (619) 693-1659

We provide support in English. For other languages, online translation tools may be used.

4. E-mail Communication Responsibility

Customers are responsible for ensuring they provide a valid, functioning e-mail address capable of receiving:

  • Invoices

  • Account notices

  • Renewal reminders

  • Cancellation confirmations

  • Important policy updates

We are not responsible for e-mails that:

  • Go to spam/junk folders

  • Are blocked by the customer’s e-mail provider

  • Are deleted or otherwise not received

To avoid issues, customers should whitelist our domains:
trading-master-academy.com

5. Chargebacks and Disputes

Before initiating a chargeback, customers must contact Customer Support so we may resolve the issue promptly. Failure to do so may:

  • Delay the resolution

  • Lead to account suspension

  • Impact eligibility for future services

We comply fully with all U.S. card network rules (Visa, Mastercard, AMEX, Discover) concerning disputes and fraud prevention.

6. Returns (If Applicable)

Our services are digital and generally do not involve physical goods.
 If we ever offer physical products, their return terms will be communicated separately on the specific product page.

7. Ownership and Operator Information

For legal and operational purposes,trading-master-academy.com are owned and managed by:

Crescent Sky Inc.
 8334 Clairemont Mesa Blvd, Suite 101 #109
 San Diego, CA 92111, USA
 📧 support@trading-master-academy.com
 📞 +1 (619) 693-1659

This Refund Policy is governed by the laws of the United States of America and the State of California.

8. Modifications to This Refund Policy

We may update or modify this policy at any time.
 If changes are material, we will notify customers via:

  • Website notice, and/or

  • E-mail notification

Continued use of our Services implies acceptance of the updated terms.